![]() ![]() When needed the specialist will be utilized to provide remote training for providers. The specialist will be required to build macros for clients within the iscribe products. Offering troubleshooting and support for various tasks and issues. Implementation: During go-lives with clients the specialist will be the contact for the command center. Prepare reporting on cases and report any identical issues to the Customer Support VP to review. All support cases will be logged and tracked within Salesforce. The specialist will troubleshoot before involving other departments. Some issues may require more real-time communication and being able to identify when issues may need more 1:1 communication. In this role, effective and consistent communication with the client will be key. As the primary role, it is expected that incoming calls be answered, and emails and messages be responded to as soon as possible. Support: The frontline support will be responsible for answering calls, emails, and messages. This role will be used as an additional resource for implementation, go-live events, and provider training and will require traveling for those onsite sessions. This position will be proficient in the iScribe product and able to troubleshoot while pointing out any routine inefficiencies that may need further investigation. The support specialist will partner with the development team and operations team to provide resolutions. In this position, the specialist will be client-facing and must be able to act swiftly and professionally while establishing trust and relationships with clients. The Customer Support Specialist will be frontline technical support for all customers of iScribeHealth app and services. ![]()
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